Thanks for purchasing or ordering our products at Saddle Hunters, Company.
In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
This does not include ordered or custom ordered products.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
Buyers Agreement and Acknowledgement for Purchase
At time of order, A full payment is due when your saddle or equipment is ordered to start production of your order.
The delivery time on a saddle is regularly approx. 1 1/2 (6 weeks) months. In rare cases, the production of a saddle can take up to 3 months. Delays in Customs Inspection offices when shipping internationally can easily extend the delivery time for a saddle - this cannot always be foreseen and is simply out of our control.
Custom Products Satisfaction Guarantee:
We want you to enjoy your custom items, and we work with you during the quoting, design, and proofing process.
We're always ready to answer any questions and help before, during, and after the production process to get you what you need.
Custom Products Warranty:
All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 5 days from date of purchase. If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.
Returns & Exchanges:
No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, custom color, custom printed or custom built supplies or equipment.
Any issues as described under the Warranty section above will be taken care of with any custom product we've produced
Call us at 708-243-0721and we'll be happy to help!